Email us
support@pocketspellstudios.com
Open email app
To help us fix things faster, include:
- The game's name
- Your phone model and Android version
- What happened, and what you expected to happen
- A screenshot, if you can
Common questions
Where is my progress saved?
On your phone only. There's no account or cloud save, so uninstalling the game or clearing its data deletes your progress.
I bought something and it isn't showing up.
Close and reopen the game while connected to the internet. Make sure you're signed in to the same Google account you used to buy it. If it still doesn't appear, email us with your Google Play order number (it starts with GPA) and we'll sort it out.
I got a new phone. Will my purchases come with me?
Yes. Purchases belong to your Google account and are restored when you install the game on any phone signed in to that account. Game progress doesn't transfer, because it's stored on the old phone.
How do I get a refund?
Within 48 hours of buying, you can request a refund directly from Google Play in your order history. After that, email us with your order number and we'll look at it.
Can I play without an internet connection?
Yes. You can play offline. Ads and purchases need a connection.
Is there an iPhone version?
Android comes first. An iPhone version is planned, and we'll post it here when it's ready.
How do I report a bug or suggest an idea?
Email us. We read everything, and player ideas have already shaped our games.